IRCTC Complaint Portal
Customer Care No : 011-39340000, 011-23340000 (language : Hindi and English)
Fax no. : 011-23345400.
Chennai Customer Care No. : 044-25300000 (language : Tamil and English).
For Railway tickets booked through IRCTC
I-tickets/e-tickets : firstname.lastname@example.org
For Cancellation E-tickets : email@example.com
For Mumbai Suburban Season tickets : firstname.lastname@example.org
For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to email@example.com. For other queries on your IRCTC SBI card account, kindly email at firstname.lastname@example.org
IRCTC Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
Passenger Friendly “Customer Complaint Web Portal and Mobile App”
Passengers can also Lodge their Complaints Through ‘Sms’
The passengers who want to complaint or make any suggestions may download the Mobile App from the URL http://www.coms.indianrailways.gov.in/.
The passengers can also file their complaints and suggestions on the web page http://www.coms.indianrailways.gov.in/. The passengers can also SMS their complaints on mobile number 9717630982.
The Complaint Management System (COMS) portal consists of the following applications :-
A mobile app based complaints and suggestions application (currently on the android platform).
A web based complaints and suggestions application on URL http://www.coms.indianrailways.gov.in/.
A SMS based complaints and suggestions application on the number 9717630982.
A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.
SMS based Complaint Management Application :
Complaint or suggestion can be sent as free flow text as SMS to the number 9717630982. Complaints will be also be assigned a unique complaint ID number which can be used for tracking.
IRCTC Customer Care Number
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