In addition to this, they can also keep track of their complaints regarding the action taken. Further, passengers can also give their suggestion for enhancing the amenities by the Railways.
It has been generally noticed that passengers have to face problems in the trains and also at the stations. But, complaints are not lodged due to which effective action is not taken. However, with the lodging of the complaints online, passengers can get a sigh of relief as their complaints would be readdressed.
For lodging the complaint, one has to log on the website indianrailways.gov.in and fill up the required performa detailing about the problems that was faced during the train journey.
Indian Railways Customer Care
Ministry Of Railways
Rail Bhawan,Raisina Road, DL, India
India - 110001
Customer Care Phone Numbers and Contacts
|Phone:||+91 11 2338 1213|
|Mobile:||+91 97 1763 0982|
You may download Complaint Management System
Complaint against Rail Ticket Collector
- Complaint/suggestion can be registered at 8121281212 by sending an SMS.
- In response, an automated acknowledgement with a unique ID will be sent as an SMS.
- With the unique ID, passenger can know the status of the complaint by sending
SMS:- “STATUS < SPACE > < REFERENCE ID>” to 8121281212
or by logging on website scr.indianrailways.gov.in/
- Final reply will be sent through an SMS and will also be available on
Yes you can post a letter to them by writing your issue in detail and remaining as brief and to the point as possible. Here is the address you have to shoot the letter to:
Online Complaint FormThis method offers you a web form to fill up and get your complaint submitted to the Indian Railways right away; click here to fill the form : www.coms.indianrailways.gov.in/criscm/cmsHome.html
The complainant should also give details including the date of the incident, name of the staff if possible against whom the complaint is being made
The passenger should also give the details including the train number in which the incident happened. Further, the passenger should also mention PNR number along with the coach number and berth number in the complaint performa.
The passenger should also mention his name, contact number, address, e-mail. The passenger can also give a detailed description of the problem faced by the passenger during the journey in the train or at the station supported by any document, if necessary.
We are not affiliated with Indian Railway in anyway
ComplaintNumber.com is in no way affiliated or connected or part of any deal with Indian Railwayor any of its subsidiaries, businesses, divisions and services. We want to make it crystal clear here that the Indian Railway complaints number provided & advertised in different parts of this website is just for the sake of helping you out in contacting and registering your complaint to the bank regarding any of their services.